For all peninsular orders, shipping times are 1-3 business days from when you place your order.
For orders to the Balearic Islands, shipping times are 4-5 working days from when you place your order.
For international orders, shipping times are 2-7 business days, but depending on your country. Advance in the purchase to know more about the delivery time.
Keep in mind that in periods with a high volume of demand (sales and/or promotions), delivery times may be affected.
Shipping costs are €2.90 for peninsular orders (Spain and Portugal), and are free from €100.
These shipping costs include size changes.
For the rest of the zones:
Balearic Islands, Canary Islands, Ceuta, Madeira and Azores
FREE on orders equal to or greater than €250
€14 on orders less than €250
United Kingdom
FREE on orders equal to or greater than €250
€15 for shipments of less than €250
Europe
FREE on orders equal to or greater than €250
€15 on orders less than €250
International (rest of countries)
FREE on orders over €350
€30 on orders less than €350
Any customs fees outside the EU will be borne by the customer.
From 1/1/2021 due to BREXIT the UK may have to pay customs.
Diplomat Claudio Coello
Address: Calle Claudio Coello 19, Madrid:
Monday to Friday 11am-8:30pm
Saturdays 11am-8:30pm
Sundays 12pm to 7pm
Diplomatic Moraleja Green
Address: Av. de Europa, 14, Local S0-13, 28108 Alcobendas
Monday to Saturday 10am-9pm
Sundays 12pm to 8pm
*This schedule is general. We recommend you check Google's schedule for holidays, Christmas or special sale periods.
Clear! When you progress through the purchase process, you will be able to choose the free store pickup option. We will notify you when we receive your order in store so that you can pick it up.
Very easy. We want to help you! We make the following customer service channels available to you. First of all, remember that our hours to resolve doubts are on weekdays, from Monday to Friday from 10:00 a.m. to 6:00 p.m.
Whatsapp: +34661546590
Email: hello@diplomaticbrand.com
Phone: +34912775024
In addition, in the lower right corner of your browser, you will find a live chat button, through which you can receive help in real time with any questions in the purchase process.
Our offices are located in the city of Madrid; In this way, you may not be able to get in touch at the indicated time on a regional holiday, but we will attend to your request in the following business days.
At Diplomatic we try to make all our models true to reality. This means that you should choose -in general terms- the size that you normally use in footwear. However, in each product sheet, our recommendation appears to choose the size. In addition, you can find here the size guide with the correspondence in centimeters.
We currently accept as payment methods: Visa, Mastercard, Maestro, Paypal, Amazon Pay.
You can also pay with Apple Pay, as long as you access from the Safari browser.
At Diplomatic we try to make all our models true to reality. This means that you should choose -in general terms- the size that you normally use in footwear. However, in each product sheet, our recommendation appears to choose the size. In addition, you can find here the size guide with the correspondence in centimeters.
Clear! If we have not yet prepared your order, we can modify or cancel it. For this, we recommend that you send us an email to hola@diplomaticbrand.com
Can I change the delivery address or details of my order?
Of course. If we have not yet prepared your order, we can modify the delivery address. For this, we recommend that you send us an email to hola@diplomaticbrand.com
Our guarantee for all products is 180 days from the date of purchase. The guarantee includes all those damages or defects derived from our craftsmanship.
If you think that your product is defective or has a defect and the use of your shoes has been correct, please contact us. We will be happy to help you and apply our guarantee.
If you want to change a product, don't worry, the first change is completely free on the peninsula! You must send us an email to cambios@diplomaticbrand.com indicating your order number and the new size of the model you want us to send you. By default, we will send the new product to the same address that we used to send the first package. If you want the new shipment to be made to a new address, you must tell us in the email.
Remember that the same delivery person who delivers the new package will ask you for the old order. In the event that you do not have it at the time of the new delivery, the delivery person will NOT deliver the package to you. If you want to change your order a second time, you must pay €10 by bank transfer to the account number that one of us will indicate to you by email. In addition, we do not cover the exchange of any items for accessories, cleaning products and shoe care. We hope you understand that the exchange service has a high cost and we cannot do it in all cases!
There is a single exception to this rule; If the product for which you want to change the purchased one is not in stock or is in pre-order, the customer must make a return and later purchase the new product. Of course, we will be happy to help you with the process and, if possible and necessary, reserve a unit for you.
If for any reason you do not want your order and want to make a return, you must send the package paying the shipping costs to the following address:
Attn: DIPLOMATIC
Address: DIPLOMATIC c/Claudio Coello 19, 28001 Madrid, Spain at the following times:
Monday to Friday, from 11 a.m. to 8:30 p.m.
Contact phone: 912775024
We recommend that you send it with a localizer. In this way, you will have a tracking number to be able to check the status of the shipment at any time. The company is not responsible for failed deliveries. In addition, it is mandatory to include a copy of your order, especially if the shipment is made by a person other than the one listed on the order form.
Customs: The customer will be responsible for the costs of sending the package to Diplomatic, as well as additional customs costs.
If you prefer, you can also make the change or return physically at our Claudio Coello 19 store, in Madrid
Diplomat Claudio Coello
Address: Calle Claudio Coello 19, Madrid
general hours
Monday to Saturday 11am-8:30pm
Sundays. closed.
*This schedule is general. We recommend you check Google's schedule for holidays, Christmas or special sale periods. Or if you prefer, you can call us at +34 915 369 065
The term to be able to make changes is 30 calendar days and the return period is 15 calendar days from the receipt of the order. This period counts from the receipt of the order until notification of the intention to make the change or return or, in the case of no notification, from the moment of receipt at our facilities.
Remember that the products that you exchange or return must be in the same state in which they were delivered, unused, clean and with the box in perfect condition. If not, we hope you understand that we will not be able to refund you the full original amount.
If you have received a product and you think it may have a flaw or defect, don't worry, we are a committed company with guarantees. In case you still didn't know, we manufacture in Spanish artisan workshops and we are happy to offer you a guarantee. Get in contact with us. We will help you!
Top Price
Don't worry. If the product you want to purchase in an exchange has a higher price than the original product, we will give you the option to pay the difference.
lower price
If the product that you wish to purchase in an exchange has a lower price than the original product, we will pay you the difference through the same payment method that you used for the purchase and it may take up to 10 working days to appear depending on your bank or credit/debit card. If you paid with PayPal, you will see the movement reflected instantly.
*If you make a free change at home and the price of the product is lower at the time of requesting the change, we will not pay the difference.
As soon as we receive your return in our warehouse, you will receive a confirmation email. Our colleagues will review the merchandise and later, we will proceed with the return. From that moment on, the return may take up to 10 working days to appear on your bank statement or card movements. It does not depend on us!
Visit our stores section to see all our points of sale.
You can contact our customer service team so we can help you find the nearest store.
Of course. You can make an exchange or refund of your purchase online at any of our stores.
All our stores are official and therefore, you can:
Make any changes regardless of where you made the purchase.
You can only make the return of a purchase in store in the same store where you purchased the product. This is because each store has a unique payment platform and we cannot make returns if it is not physically in the same store where you purchased your product.
