If you want to change a product, you have 30 days to make a change in any of our physical stores. Whether they are online orders or purchased at the point of sale.
If you cannot make the change in one of our stores, you must send the product on your own in the original condition in which you received it and the refund will be made once we have received the product and verified that it is in perfect condition.
To acquire another size you must first make the return and then make a separate purchase.
If for any reason you do not want your order and want to make a return, you must send the package paying the shipping costs to the following address:
Attn: DIPLOMATIC
Address: DIPLOMATIC c/Claudio Coello 19, 28001 Madrid, Spain at the following times:
Monday to Friday, from 11 a.m. to 8:30 p.m.
Contact phone: 912775024
We recommend that you send it with a localizer. In this way, you will have a tracking number to be able to check the status of the shipment at any time. The company is not responsible for failed deliveries. In addition, it is mandatory to include a copy of your order, especially if the shipment is made by a person other than the one listed on the order form.
Customs: The customer will be responsible for the costs of sending the package to Diplomatic, as well as additional customs costs.
If you prefer, you can also make the change or return physically at our Claudio Coello 19 store, in Madrid
Diplomat Claudio Coello
Address: Calle Claudio Coello 19, Madrid
general hours
Monday to Saturday 11am-8:30pm
Sundays. closed.
*This schedule is general. We recommend you check Google's schedule for holidays, Christmas or special sale periods. Or if you prefer, you can call us at +34 915 369 065