SPAIN AND PORTUGAL

For orders within the Iberian Peninsula, shipping time is 1-3 business days from the date you place your order. During holiday periods, your delivery may be affected by the volume of orders due to the scheduled delivery date.

For orders to the Balearic and Canary Islands, shipping time is 2-5 business days from order confirmation.

Please note that during periods of high demand (sales and/or promotions), delivery times may be affected.

EUROPEAN UNION

For orders within the European Union, shipping time is 2-7 business days, depending on your country. Continue checking out to learn more about delivery times or contact us at help@diplomaticbrand.com and we'll help you.

UK

For orders to the United Kingdom, shipping times are 2-7 business days. Continue checking out to learn more about delivery times or contact us at help@diplomaticbrand.com and we'll help you.

INTERNATIONAL

For international orders, shipping times are 2-7 business days, depending on your country. Continue checking out to learn more about delivery times or contact us at help@diplomaticbrand.com and we'll help you.

SPAIN AND PORTUGAL

Shipping costs are €5 for orders within the Spanish mainland and free for purchases over €80. This cost includes the first exchange within the first 30 calendar days.

Shipping to the Balearic Islands, the Canary Islands, Ceuta, Madeira and the Azores:

-
FREE on purchases over €250.

-
€14 for orders less than €250

UK

Shipping costs are €15 for orders to the UK, and free for purchases over €250.

Please note that due to Brexit (as of January 1, 2021), orders shipped to the UK may be subject to additional customs charges, which must be covered by the customer.

EU

Shipping costs for orders within the European Union are €15, and are free for purchases over €250.

INTERNATIONAL

Shipping costs for international orders are €30, and free for purchases over €350.

These shipments may be subject to additional customs fees and taxes. These fees, which vary depending on the destination country, will be borne by the customer.

Shipping costs for international orders are €30, and free for purchases over €350.

These shipments may be subject to additional customs fees and taxes. These fees, which vary depending on the destination country, will be borne by the customer.

By
Of course! If we haven't prepared your order yet, we can modify it.
delivery address. To do so, we recommend that you send us an email to ayuda@diplomaticbrand.com

We currently accept Visa, MasterCard, American Express, and PayPal as payment options.

You can also pay with Apple Pay, as long as you access it from the Safari browser.

Finally, you have access to the Klarna e-financing tool, which allows you to purchase instantly and pay in three installments.

Klarna is a platform that allows you to make purchases and split the total amount into 3 installments with preferential terms. If you'd like to learn more about this service, click here.

At Diplomatic, we try to ensure that all our models fit true to size. This means that you should generally choose the size you normally wear in shoes. However, our size recommendation appears on each product page.

Of course! If we haven't prepared your order yet, we can modify or cancel it. To do so, we recommend that you email us as soon as possible at ayuda@diplomaticbrand.com.

Our guarantee for all products is 180 days from the date of purchase. The guarantee includes all those damages or defects derived from our craftsmanship.

If you think that your product is defective or has a defect and the use of your shoes has been correct, please contact us. We will be happy to help you and apply our guarantee.

If you've received a product and think it may have a defect or flaw, don't worry; we're a committed company with guarantees. In case you didn't know, we manufacture in Spanish artisan workshops and are happy to offer a guarantee.

Get in touch by sending an email to help@diplomaticbrand.com. We'll ask for some details and photos so we can review it. We're here to help!

Pre-order products are being handcrafted by our artisans with our signature care and attention to detail. The delivery date indicated is an estimate, as it depends on production and shipping times.

By pre-ordering a high-demand item, you can reserve it in advance and receive it as soon as it's ready. Please note that delivery times may vary, but if you have any questions, please don't hesitate to contact our customer service team.

Thank you for trusting us and our handcrafted products!

Spain and Portugal

The deadline for exchanges is 30 calendar days, and for returns is 15 calendar days. These deadlines are counted from the date the order is received.

Remember that the products you exchange or return must be in the same condition as when they were delivered: unused, clean, and with the box in perfect condition. Otherwise, we hope you understand that we won't be able to refund you the full original amount.

* Orders placed through Glovo cannot be refunded. For any return within the first 30 calendar days, a gift card will be issued for the amount corresponding to the product's value.

EU / UK / International

At Diplomatic, we do not exchange international orders, but we do accept returns within the first 30 calendar days of receiving the order. Therefore, if a customer wishes to exchange an item for another, they must make a new purchase and return the old one.

Return shipping costs are the customer's responsibility, and Diplomatic is not responsible for any customs or other additional charges.

Once we receive the product and confirm that it's in perfect condition, we'll issue the refund using the same payment method used.

Spain and Portugal

· Changes

If you wish to exchange a product, you have 30 calendar days to do so. You can exchange it at any of our physical stores, regardless of the sales channel where you purchased the product.

Therefore, you can exchange orders purchased online or in-store in the store.

If you're unable to exchange your item in one of our stores, you'll need to send an email to ayuda@diplomaticbrand.com indicating that you'd like to exchange it, including your order number, the size, and the model you'd like to exchange your current product for.

The first exchange on all our collectible items, that is, all our items except our last chance items, is free and managed by Diplomatic.

• Returns for online orders placed in Spain and Portugal

If for any reason you no longer want your online order and want to return it, you have 15 calendar days. You have two options:

1. Using Reveni (click here). Through the Reveni portal, follow the instructions. You'll only need your order number and the email address associated with your purchase. You'll receive your money quickly and easily within a few minutes.

2. Return to our official stores. You can return your online order to any of our official stores by showing the order confirmation email.

*The order must arrive in the same condition as it was delivered, including the original packaging. The protective box will not be considered original packaging and may be damaged during shipping.

• Exchanges with discount

For products with a discount, exchanges will not be made free of charge.

• Orders through Glovo

For any return within our deadlines, a gift card will be issued with the amount corresponding to the value of the product.

• Returns of clearance products

For returns of clearance products, including those found in the Last Chance section, a gift card will be issued for the purchase amount.

• Higher Price

Don't worry! If the product you wish to exchange is priced higher than the original, we'll give you the option to pay the difference.

• Lower Price

If the product you wish to exchange is priced lower than the original, we'll refund the difference to the same payment method you used for the purchase. This may take up to 10 business days to appear on your bank statement, depending on the bank or credit/debit card. If you paid with PayPal, you'll see the transaction reflected instantly.

*If you make a free home exchange and the product price is lower at the time of the exchange request, we will not refund the difference.

Once we receive your return, you'll receive a confirmation email. Our team will review the merchandise, and we'll then process the refund. From that point, it may take up to 10 business days for the refund to appear on your bank statement or credit card statements. It's not up to us!

Diplomatic Claudio Coello Man

Address: Calle Claudio Coello 19, Madrid:

Monday to Friday: 11am-8:30pm
Saturdays: 11am-8:30pm
Sundays: 12pm to 7pm

Diplomatic Claudio Coello Woman

Address: Calle Claudio Coello 25, Madrid:

Monday to Friday: 11am-8:30pm
Saturdays: 11am-8:30pm
Sundays: 12pm to 7pm

*This
The schedule is general. We recommend checking Google's schedule for specific days.
holidays, Christmas or special sales periods.

Of course! When you complete the checkout process, you can choose the free in-store pickup option. We'll let you know when we receive your order at the selected store, so you can pick it up.

If you need help finding your nearest store, please don't hesitate to contact our customer service team.

Of course. You can exchange or return your online purchase at any of our stores, as long as it's within the established timeframe and you provide us with the order number.

All our stores are official, so you can:

Make any changes regardless of where you made the purchase.

You can only return an in-store purchase to the same store where you purchased the product. This is because each store has a unique payment platform, and we cannot process returns unless you physically return the product to the same store where you purchased it.
you purchased your product.

If you own a platform, shopping center, or store interested in distributing our products, please don't hesitate to contact us.

We'd be happy to provide you with more information about our products and terms of sale. For inquiries, please email us at mundo@diplomaticbrand.com.