From November 24, 2025, we are extending the exchange and return period until January 10, 2026. This way, you can do your Christmas shopping and have more time to manage any exchanges or returns.

*Orders through Glovo
For any returns within the aforementioned period, a gift card will be issued for the amount corresponding to the value of the product.

*Returns of Archive Sale products
For returns of clearance products, including products found in the Archive Sale section, a gift card will be issued for the amount of the purchase.

SPAIN AND PORTUGAL

For orders within the mainland, shipping time is 1-3 business days from the date you place your order. During holiday periods, your delivery may be affected by the volume of orders due to the marked date. For orders to the Balearic and Canary Islands, shipping time is 2-5 business days from the date you place your order. Please note that during periods of high demand (sales and/or promotions), delivery times may be affected.

EUROPEAN UNION

For orders within the European Union, shipping time is 2-7 business days, depending on your country. Proceed to checkout to learn more about delivery times or write to us at ayuda@diplomaticbrand.com and we will help you.

UK

For orders to the United Kingdom, shipping times are 2-7 business days. Proceed to checkout to learn more about delivery times or write to us at ayuda@diplomaticbrand.com and we will help you.

INTERNATIONAL

For international orders, shipping times are 2-7 business days, depending on your country. Continue checking out to learn more about delivery times or contact us at help@diplomaticbrand.com and we'll help you.

SPAIN AND PORTUGAL

Shipping costs are €5 for orders to the peninsula, and are free for purchases over €80. This cost includes the first exchange within the first 30 calendar days.Shipping to the Balearic Islands, Canary Islands, Ceuta, Madeira and the Azores:

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FREE for purchases over €250.

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€14 for orders under €250

UK

Shipping costs are €15 for orders to the United Kingdom, and are free for purchases over €250. Please note that due to Brexit (from January 1, 2021), orders sent to the United Kingdom may be subject to additional customs charges, which must be covered by the customer.

EU

Shipping costs for orders within the European Union are €15, and are free for purchases over €250.

INTERNATIONAL

Shipping costs for international orders are €30, and are free for purchases over €350. These shipments may be subject to additional customs fees and taxes. These fees, which vary depending on the destination country, are the customer's responsibility.

Shipping costs for international orders are €30 and free for purchases over €350. These shipments may be subject to additional customs fees and taxes. These fees, which vary depending on the destination country, are the customer's responsibility.

Of course! If we haven't prepared your order yet, we can change the delivery address. To do so, we recommend sending us an email to help@diplomaticbrand.com.

We currently accept Visa, MasterCard, American Express, and PayPal as payment options.

You can also pay with Apple Pay, provided you access it from the Safari browser.

Finally, you have the Klarna e-financing tool available, which allows you to purchase instantly and pay in 3 installments.

Klarna is a platform that allows you to make purchases and split the total amount into 3 installments with preferential terms. If you'd like to learn more about this service, click here.

At Diplomatic, we try to ensure that all our models fit true to size. This means that you should generally choose the size you normally wear in shoes. However, our size recommendation appears on each product page.

Of course! If we haven't prepared your order yet, we can modify or cancel it. To do so, we recommend that you email us as soon as possible at help@diplomaticbrand.com.

Our warranty on all products is 180 days from the date of purchase. The warranty covers any defects or flaws resulting from our handcrafted manufacturing.

If you think your product is defective or has a defect and your shoes have been worn correctly, please contact us. We'll be happy to help you and apply our warranty.

If you've received a product and think it may have a defect or flaw, don't worry. We're a committed company with guarantees. In case you didn't know, we manufacture in Spanish artisan workshops and are happy to offer a guarantee.

Get in touch by sending an email to ayuda@diplomaticbrand.com. We'll ask for some details and photos so we can review it. We're here to help!

Pre-order items are being handcrafted by our artisans with the care and attention to detail that characterizes us. The delivery date indicated is an estimate, as it depends on production and shipping times.

By pre-ordering a high-demand item, you can reserve it in advance and receive it as soon as it's ready. Please note that delivery times may vary, but if you have any questions, please don't hesitate to contact our customer service team.

Thank you for trusting us and our handcrafted products!

Spain

The deadline for making changes is 30 calendar days and for returns is 15 calendar days. These periods are counted from the date of receipt of the order.

Please remember that products you exchange or return must be in the same condition as when they were delivered, unused, clean, and with the box in perfect condition. If this is not the case, we hope you understand that we will not be able to refund the full original amount or proceed with the refund.

* Refunds are not issued for orders placed through Glovo. For any returns within the first 30 calendar days, a gift card will be issued for the amount corresponding to the value of the product.

EU / UK / International

At Diplomatic, we do not exchange international orders, but we do accept returns within the first 15 calendar days of receipt of the order. Therefore, if the customer wishes to exchange an item for another, they must make a new purchase and return the previous one.

The customer is responsible for the shipping costs of the return, and Diplomatic is not responsible for any customs fees or other additional charges.

Once we receive the product and confirm that it is in perfect condition, we will issue a refund using the same payment method used for the purchase.

Spain

• Exchanges

If you wish to exchange a product, you have 30 calendar days to do so. You can exchange it in any of our physical stores, regardless of the sales channel where you purchased the product.

Therefore, you can exchange it in-store for both online and in-store orders. If you are unable to exchange it in one of our stores, you must send an email to ayuda@diplomaticbrand.com indicating that you wish to exchange it, providing your order number, the size, and the model for which you wish to exchange your current product.

The first exchange on all our collectible items, that is, on all our items except last chance items, is free and managed by Diplomatic.

• Returns for online orders placed in Spain

If for any reason you do not want your order placed through the website and you wish to make a return, you have 15 calendar days. You have 2 options:

1. Using Reveni (click here). Through the Reveni portal following the instructions indicated. You will only need your order number and the email address associated with your purchase. You will receive your money quickly and in a few minutes.

2. Return to our official stores. You can return your order online to any of our official stores by showing the order confirmation email. *The order must arrive in the same condition as it was delivered, including the original packaging.

The protective box will not be considered original packaging and may be damaged due to transport. Exchanges with discounts For products with a discount, exchanges will not be made free of charge.

• Orders through Glovo

For any return within our deadlines, a gift card will be issued with the amount corresponding to the value of the product.

• Returns of Archive Sale products

For returns of clearance products, which include products found in the Archive Sale section, a gift card will be issued for the amount of the purchase.

• Higher Price

Don't worry! If the product you wish to exchange is priced higher than the original product, we'll give you the option to pay the difference.

• Lower Price

If the product you wish to exchange is priced lower than the original product, we'll credit the difference to the same payment method you used for the purchase. This may take up to 10 business days to appear on your bank statement, depending on the bank or credit/debit card. If you paid with PayPal, you'll see the transaction reflected instantly.

*If you make a free home exchange and the product price is lower at the time of requesting the exchange, we won't credit the difference.

Once we receive your return, you'll receive a confirmation email. Our team will review the merchandise, and we'll then process the refund. From that point, it may take up to 10 business days for the refund to appear on your bank statement or credit card statements. It's not up to us!

Diplomatic Claudio Coello Hombre

Address: Calle Claudio Coello 19, Madrid:

Monday to Friday: 11am-8:30pm

Saturday: 11am-8:30pm

Sunday: 12pm to 7pm

Diplomatic Claudio Coello Mujer

Address: Calle Claudio Coello 25, Madrid:

Monday to Friday: 11am-8:30pm

Saturday: 11am-8:30pm

Sunday: 12pm to 7pm

*These are general hours. We recommend checking Google's hours for holidays, Christmas, or special sales periods.

Of course!As you progress through the checkout process, you can choose the free in-store pickup option.We'll let you know when we receive your order at the selected store, so you can pick it up. If you need help finding the nearest store, please don't hesitate to contact our customer service team.

Of course. You can exchange or return your online purchase at any of our stores, as long as it's within the established timeframe and you provide us with the order number.

If you are a platform, shopping center, or store owner interested in distributing our products, please do not hesitate to contact us. We will be happy to provide you with more information about our products and sales conditions. For inquiries, please email us at mundo@diplomaticbrand.com.