Factory section

Made here, pampering every seam.

We are transparent, so in this product we want to tell you how you spend each euro. The Ciobra* material has cost us Labor: €45 (BEST BULLETS) In this text we must put the euros that each part of the value chain is worth and the circles refer to that economic weight of 32% temporary

Craftsman:

Emiliano Leerma

Made in Galicia, Spain

WIDTH:

Large

Normal

Reduced

SKIN:

Resistant

requires care

repels water

SEWING:

Superior Blacke

Goodyear stitching

Frequent questions

Very easy. We want to help you! We make the following customer service channels available to you. First of all, remember that our hours to answer questions are on working days, from Monday to Friday from 10 a.m. to 6 p.m.

WhatsApp: +34661546590

Mail: hello@diplomaticbrand.com

Phone: +34912775024

In addition, in the lower right corner of your browser, you will find a live chat button, through which you can receive real-time help with any questions in the purchase process.

Our offices are located in the city of Madrid; In this way, you may not be able to contact us at the indicated time on some regional holiday, but we will attend to your request within the following working days.

If you have recently placed an order through our website, you will be about to receive your package at the indicated address. In the confirmation email of your order, you will be able to find the information regarding the shipping method that you selected in the payment process of your purchase. This will help you calculate when you should receive your order at the address you have provided. At Diplomatic, we try to meticulously meet delivery deadlines because we are aware that speedy delivery is part of a satisfactory shopping experience, but sometimes not the entire process depends entirely on us. Your order may have been delayed due to a collapsed courier company (it usually coincides with periods such as Black Friday, Christmas or the start of sales).

However, contact us to receive real information about the status of your order. (See previous question 'I need help. How can I contact you?'

Remember to have your 5-digit order number (#NNNNN) handy, which you will find in the purchase confirmation email.

Peninsula shipping costs

From 1 to 3 working days. Free shipping on orders over €50. Shipping cost €6 on orders of less than €50.

Shipping costs Ibiza, Mallorca and Menorca

From 2 to 5 business days. Shipping cost €14 (free shipping on orders over €250)

Shipping costs to the Canary Islands, Ceuta and Melilla

From 2 to 5 business days. Shipping cost €14 (free shipping on orders over €250)

International shipping costs

Zone 1

United Kingdom, France, Italy, Germany, Ireland, Holland, Belgium

FEDEX 2-3 working days, shipping cost €25 (free shipping on orders over €350)

zone 2

Switzerland, Austria, Denmark, Sweden, Norway, Russia, Finland, the Czech Republic, Slovakia, Hungary, Serbia, Bulgaria, Romania and Greece

FEDEX 2-3 working days, shipping cost €35 (free shipping on orders over €500)

Occasionally, you will find models in the 'pre-order' sales mode. This means that the product is not available in our stores at the time you make the purchase. In these cases, you will find the expected shipping date once you add the product to the cart.

In case of making a purchase of several products and containing some product in pre-order mode, they will be sent together once we have all the items. If you prefer to receive the items on different dates, we recommend placing two different order orders. If, on the contrary, you already have an order in progress with this casuistry, contact us and we will solve it for you.

We currently accept Visa, Mastercard, Maestro, American Express, Paypal, Google Pay, Apple Pay and Klarna.

Our guarantee for all products is 180 days from the date of purchase. The guarantee includes all those damages or defects derived from our craftsmanship.

If you think that your product is defective or has a defect and the use of your shoes has been correct, please contact us. We will be happy to help you and apply our guarantee.

all about my order

When you place an order on Diplomatic, you will receive a confirmation email. At that time, the order is registered on our server and our warehouse colleagues will prepare your order. At the time your order leaves our warehouse, you will receive an email from the transport company with the tracking number, so you can track it until you receive it at your home.

If you want more information or have any issues with your order, click here .

Of course! If we have not yet prepared your order, we can modify or cancel it. To do this, we recommend that you send us an email to hola@diplomaticbrand.com

Can I change the delivery address or data of my order?

Of course. If we have not yet prepared your order, we can change the delivery address. To do this, we recommend that you send us an email to hola@diplomaticbrand.com

Changes

If you want to change a product, don't worry, the first change is completely free on the peninsula! You must send us an email to cambia@diplomaticbrand.com indicating your order number and the new size of the model you want us to send you. By default, the new product will be sent to the same address that we had used to send the first package. If you want the new shipment to be made to a new address, you must indicate it to us in the mail.

Remember that the same dealer who delivers the new package will ask you for the old order. In case you do not have it at the time of the new delivery, the delivery person will NOT deliver the package to you. If you want to change your order for the second time, you must pay €10 by bank transfer to the account number that one of us will indicate to you by email. In addition, we do not cover the exchange of any item for accessories, cleaning products and shoe care. We hope you understand that the exchange service has a high cost and we cannot do it in all cases!

There is only one exception to this rule; If the product for which the purchase is to be exchanged is not in stock or is in pre-order, the customer must make a return and subsequently purchase the new product. Of course, we will be happy to help you with the process and, if possible and necessary, reserve a unit for you.

returns

If for any reason you do not want your order and want to make a return, you must send the package paying the shipping costs to the following address:

Attn: DIPLOMATIC

Address: DIPLOMATIC c/Claudio Coello 19, 28001 Madrid, Spain at the following times:

Monday to Friday, from 11am-8:30pm

Contact phone: 912775024

We recommend that you send it with a locator. In this way, you will have a tracking number to be able to check the status of the shipment at any time. The company is not responsible for failed deliveries. In addition, it is mandatory to include a copy of your order, especially if the shipment is made by a person other than the one that appears on the order form.

If you prefer, you can also make the change or return physically at our Claudio Coello 19 store, in Madrid

Diplomatic Claudio Coello

Address: Calle Claudio Coello 19, Madrid

general hours

Monday to Saturday 11am-8:30pm

Sundays. Closed.

*This schedule is general. We recommend you check Google's schedule for holidays, Christmas or special sale periods. Or if you prefer, you can call us at +34 915 369 065

The term to be able to make changes is 30 calendar days and the return period is 15 calendar days from the receipt of the order. This period counts from the receipt of the order until notification of the intention to make the change or return or, in the case of no notification, from the moment of receipt at our facilities.

Remember that the products that you exchange or return must be in the same state in which they were delivered, unused, clean and with the box in perfect condition. If not, we hope you understand that we will not be able to refund you the full original amount.

This period may be longer in specific periods such as Christmas, promotions... but it will always be longer!

Purchases from Thursday, November 23, will have an extended period of changes and returns to facilitate purchases for Christmas.

Changes will last until January 20 and returns until January 15.

If your order is addressed to a country outside the European Union, the shipment may be subject to duties, taxes or other charges due to local and/or customs laws. We will send your package through the incoterm DDU (Duties and taxes unpaid), which means that Diplomatic will be in charge of delivering it, but will not assume the possible customs expenses or local taxes.

The person to whom the order is addressed will be responsible for all customs costs associated with the importation of the products (even if the order is rejected). Please, if you are sending someone residing outside the European Union products from the Diplomatic page, make sure they know all this.

It is also possible that, for customs reasons, the order may suffer some delay.

As soon as we receive your return in our warehouse, you will receive a confirmation email. Our colleagues will review the merchandise and later, we will proceed with the return. From that moment, the return may take 7-15 business days to appear reflected in your bank statement or card movements. It does not depend on us!

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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