If you want to change a product, don't worry, the first change is completely free on the peninsula! You must send us an email to cambios@diplomaticbrand.com indicating your order number and the new size of the model you want us to send you. By default, we will send the new product to the same address that we used to send the first package. If you want the new shipment to be made to a new address, you must tell us in the email.
Remember that the same delivery person who delivers the new package will ask you for the old order. In the event that you do not have it at the time of the new delivery, the delivery person will NOT deliver the package to you. If you want to change your order a second time, you must pay €10 by bank transfer to the account number that one of us will indicate to you by email. In addition, we do not cover the exchange of any items for accessories, cleaning products and shoe care. We hope you understand that the exchange service has a high cost and we cannot do it in all cases!
There is a single exception to this rule; If the product for which you want to change the purchased one is not in stock or is in pre-order, the customer must make a return and later purchase the new product. Of course, we will be happy to help you with the process and, if possible and necessary, reserve a unit for you.
If for any reason you do not want your order and want to make a return, you must send the package paying the shipping costs to the following address:
Attn: DIPLOMATIC
Address: DIPLOMATIC c/Claudio Coello 19, 28001 Madrid, Spain at the following times:
Monday to Friday, from 11 a.m. to 8:30 p.m.
Contact phone: 912775024
We recommend that you send it with a localizer. In this way, you will have a tracking number to be able to check the status of the shipment at any time. The company is not responsible for failed deliveries. In addition, it is mandatory to include a copy of your order, especially if the shipment is made by a person other than the one listed on the order form.
Customs: The customer will be responsible for the costs of sending the package to Diplomatic, as well as additional customs costs.
If you prefer, you can also make the change or return physically at our Claudio Coello 19 store, in Madrid
Diplomat Claudio Coello
Address: Calle Claudio Coello 19, Madrid
general hours
Monday to Saturday 11am-8:30pm
Sundays. closed.
*This schedule is general. We recommend you check Google's schedule for holidays, Christmas or special sale periods. Or if you prefer, you can call us at +34 915 369 065