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SHIPMENT

For all peninsular orders, shipping times are 1-3 business days from when you place your order. During holiday periods your delivery may be affected by the volume of orders due to the marked date.

For orders to the Balearic and Canary Islands, shipping times are 4-5 business days from when you place your order.

For international orders, shipping times are 2-7 business days, but depending on your country. Go ahead with the purchase to find out more about the delivery time.

Please note that in periods with high volume of demand (sales and/or promotions), delivery times may be affected.

Shipping costs are €2.90 for peninsular orders (Spain and Portugal), and are free from €100.

These shipping costs include size changes.

For the rest of the zones:

Balearic Islands, Canary Islands, Ceuta, Madeira and Azores
FREE on orders equal to or greater than €250
€14 on orders less than €250

United Kingdom
FREE on orders equal to or greater than €250
€15 for shipments of less than €250

Europe
FREE on orders equal to or greater than €250
€15 on orders less than €250

International (rest of countries)
FREE on orders over €350
€30 on orders less than €350

Any customs fees outside the EU will be borne by the customer.
From 1/1/2021 due to BREXIT the UK may have to pay customs.

Diplomatic Claudio Coello

Address: Calle Claudio Coello 19, Madrid:

Monday to Friday 11am-8:30pm

Saturdays 11am-8:30pm

Sundays 12 noon to 7 p.m.

Diplomatic Moral Green

Address: Av. de Europa, 14, Local S0-13, 28108 Alcobendas

Monday to Saturday 11am-8pm

Sundays 12 noon to 8 pm

*This schedule is general. We recommend you check Google's schedule for holidays, Christmas or special sales periods.

Clear! When you progress through the purchase process, you will be able to choose the free store pickup option. We will notify you when we receive your order in store so that you can pick it up.

Very easy. We want to help you! We make the following customer service channels available to you. First of all, remember that our hours to answer questions by telephone on weekdays are Monday to Thursday from 10 a.m. to 3 p.m. and Fridays from 9 a.m. to 2 p.m. If you want to get in touch outside of these hours, please send us an email to hola@diplomaticbrand.com and we will respond within a maximum period of 48 working hours.

Additionally, in the lower right corner of your browser, you will find a live chat button, through which you can receive real-time help with any questions during the purchasing process.

Our offices are located in the city of Madrid; In this way, on some regional holidays you may not be able to get in touch at the indicated time, but we will respond to your request on the following business days.

Whatsapp: +34 661546590
Email: hello@diplomaticbrand.com

PAYMENT OPTIONS

We currently accept as payment options: Visa, Mastercard, American Express and Paypal.

You can also pay with Apple Pay, as long as you access it from the Safari browser.

Finally, you have the Klarna electronic financing tool available, with which you can buy instantly and pay in 3 installments.

PRODUCT

At Diplomatic we try to make all our models true to reality. This means that you should choose - in general terms - the size that you normally use in footwear. However, on each product sheet, our recommendation for choosing the size appears.

Clear! If we have not yet prepared your order, we can modify or cancel it. For this, we recommend that you send us an email to hola@diplomaticbrand.com

Can I change the delivery address or details of my order?

Of course. If we have not yet prepared your order, we can modify the delivery address. For this, we recommend that you send us an email to hola@diplomaticbrand.com

Our guarantee for all products is 180 days from the date of purchase. The guarantee includes all those damages or defects derived from our craftsmanship.

If you think that your product is defective or has a defect and the use of your shoes has been correct, please contact us. We will be happy to help you and apply our guarantee.

  • Changes

If you want to change a product, you have 30 days to make a change in any of our physical stores. Whether ordered online or purchased at the point of sale.

If you cannot make the exchange in one of our stores, you must send the product at your own expense in the original condition in which you received it and the refund will be made once we have received the product and verified that it is in perfect condition.

To purchase another size you must first make the return and then make an independent purchase.

  • Returns

If for any reason you do not want your order and want to make a return, you must send the package paying the shipping costs to the following address:

Attn: DIPLOMATIC

Address: DIPLOMATIC c/Claudio Coello 19, 28001 Madrid, Spain at the following hours:

Monday to Friday, from 11am-8:30pm

Contact phone: 912775024

We recommend that you send it with a locator. This way, you will have a tracking number to be able to check the status of the shipment at any time. The company is not responsible for failed deliveries. In addition, it is mandatory to include a copy of your order, especially if the shipment is made by a person other than the one listed on the order form.

*If the order does not arrive in the same conditions in which it was delivered, the refund will not be made in full. In these cases we will have to deduct 5 euros from the total price to be refunded.

Customs: The customer will be responsible for the costs of shipping the package to Diplomatic, as well as any additional customs fees.

If you prefer, you can also make the exchange or return physically in our store at Claudio Coello 19, in Madrid.

Diplomatic Claudio Coello

Address: Calle Claudio Coello 19, Madrid

General schedule

Monday to Saturday 11am-8:30pm

Sundays 12pm-7pm

*This schedule is general. We recommend you check Google's schedule for holidays, Christmas or special sales periods. Or if you prefer, you can call us at +34 915 369 065

  • Discounted exchanges

Changes will not be made for free on products with a discount.

  • Orders through Glovo

For any return within our deadlines, a gift card will be issued with the amount corresponding to the value of the product.

The deadline for making changes is 30 calendar days and the deadline for returns is 15 calendar days from receipt of the order. This period counts from the receipt of the order.

Remember that the products you exchange or return must be in the same condition in which they were delivered, unused, clean and with the box in perfect condition. If not, we hope you understand that we will not be able to refund the original full amount.

*Orders through Glovo do not accept exchanges or returns. For any return within our deadlines, a gift card will be issued with the amount corresponding to the value of the product.

If you have received a product and you think it may have a flaw or defect, don't worry, we are a committed company with guarantees. In case you still didn't know, we manufacture in Spanish artisan workshops and we are happy to offer you a guarantee. Get in contact with us. We will help you!

Top Price

Don't worry. If the product you want to purchase in an exchange has a higher price than the original product, we will give you the option to pay the difference.

lower price

If the product that you wish to purchase in an exchange has a lower price than the original product, we will pay you the difference through the same payment method that you used for the purchase and it may take up to 10 working days to appear depending on your bank or credit/debit card. If you paid with PayPal, you will see the movement reflected instantly.

*If you make a free change at home and the price of the product is lower at the time of requesting the change, we will not pay the difference.

As soon as we receive your return in our warehouse, you will receive a confirmation email. Our colleagues will review the merchandise and later, we will proceed with the return. From that moment on, the return may take up to 10 working days to appear on your bank statement or card movements. It does not depend on us!

STORES

Visit our stores section to see all our points of sale.

You can contact our customer service team so we can help you find the nearest store.

Of course. You can make an exchange or refund of your purchase online at any of our stores.

All our stores are official and therefore, you can:

Make any changes regardless of where you made the purchase.

You can only make the return of a purchase in store in the same store where you purchased the product. This is because each store has a unique payment platform and we cannot make returns if it is not physically in the same store where you purchased your product.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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